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Unfortunately, we are currently experiencing higher than normal enquiries, we are aiming to respond to all enquiries within 48 hours (Monday - Sunday).
We do have some useful information below, which may answer your enquiry:
Our current processing time to dispatch an order from our warehouse is 1-2 working days (Monday-Friday), not including the day the order was received.For queries relating to returns and refunds, please visit our FAQ page.
I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at harveyandjones@hotmail.com with your details and we will be able to help locate your order details.
For all other queries please contact us using this form, please include your order number too and we will get back to you within 48 hours. Thank you!
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!